Bug Report Acknowledgements
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I have submitted three bug reports and have not gotten any feedback on any. I would appreciate some kind of status even if only that they have been glanced at. Having been in IT I can understand work ques, backlogs, priorities, grease the squeeking wheel etc.
As a user it would make my life easier managing two groups if I had a clue if action will be taken and when. I would even like to know if a bug was not considered important - at least I would know something.
Thanks,
Howard Werner
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I couldn't agree more Howard...
When I have a problem, I'd like to know that it's being taken care of. A note to say you're working on it and then an update if it takes more than a week or two would go a long way in making sure your customers are satisfied.
Howard and Amie - I agree with you 100%. We could offer up lots of reasons for tardy replies but there are no excuses. You feedback is one of our most valuable resources (especially bug reports!) Please know that we care and are listening. If you ever feel different, my complete contact info is available on my profile so feel free to call me directly and hold me to task.
Shaun