Champions Group has lost my account details
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Despite having several groupsite accounts and being logged into them, when I tried to come to the Champions group (which I have been a member of for a couple of years) it doesnt recognize me or my email account etc
Therefore I had to create an entirely new account just to get in here to report the error...
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We are currently looking into an issue that could have caused this. It should be resolved for most users. Let me know if this is this case for you.
Bryan - I believe my members may be having a similar issue. I have just sent an email to support @ groupsite indicating that at least 10 members from one groupsite apparently have no email address, causing log-in lockouts. I sent screenshots from the "manager members" pages. I will look at other groupsites and send snapshots if necessary.
I am seeing a bunch of members of my group showing "no email address", when they used to have it.
I have 5 users locked out without email addresses - please can this be fixed quickly? I have been working hard to get users to use the forum and those locked out are ones who are using the site.
Since we are paying for the Premium service this is not what I expect to happen.
Hi, Karen -- sorry for the difficulty and yes, we can help your users quickly. The fastest way is to ask the member to contact us at support@groupsite.com and we'll be able to take care of them right away.
My group is restored after the maintenance this morning. Thanks.
My group has now been restored but I have had no reply to my email sent to support (which was sent at the same time I posted my comment in the discussion).
My first concern was regarding fixing the site and instead of me having to keep checking whether it has been fixed I would have liked to have a reply and secondly I had a very specific requirement to understand the issue and would like my email to support answered please. Once again my members are not used to the technology and if this locking out happens it has a huge impact on the credibility of our programme and the use of the groupsite.
Karen - We regret the concerns we caused you yesterday. While we understand your desire to understand the issue (along with the other 30,000 groups on the platform) we also spent most of yesterday trying to understand exactly what was happening ourselves.
The problem is now fixed. We thank you for taking the time to use our Champions and support channels to let us know what is happening. We value this feedback.
Shaun