Issues with Firefox and CollectiveX

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I've had few people report this and I've experienced it myself. When you start Firefox and go to your group site very often the following error message will pop in:

*The use of this Groupsite requires cookies to be enabled in your browser.
Please enable cookies in your browser before proceeding.
Return to MetroWine.org ยป*

I say this happens very often but not always. I have cookies enabled so did my users so why are we getting this error message?

jake

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This is an issue with session mastering which is a process that involves synchronizing your cookies between the CollectiveX domain and your custom domain.

What happens after clicking the "Return to MetroWine.org" link?

It comes back to Metrowine.org but not everyone clicks it, they just abandon the site thinking it is down. I had few users email me saying my site is down because of this error message.

Oddly enough this synchronization issue only occurs here.

jake

Yes, this could only happen on sites with custom domain names.

I'll take a look at it.

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