problem with freeform text module in summary page
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Hello,
I have a problem with sertain freeform module on the summery page.
I deleted that module couple of days ago and made new one. Now the old one is back and the new one is gone.
I am not able to edit or delete that module.
The fun part is, that I have other freeform text modules on the summery page and I don't have problems with them..
Just that one.
My goupsite is: http://www.bgtrainers.com/
The freeform module title is: БЕЗПЛАТЕН ЦВЕТЕН АНАЛИЗ ОТ www.mycolour.bg
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The correct freeform module is back and everithing works fine naw!
Thank you
I am experiencing the same issue - what did you do to correct? please advise. thanks
I didn't do anything. I suppose Groupsite support team corrected that..
I am experiencing this right now. The old module that has been deleted is appearing again and I can't delete it.
The issue rised again.
I noticed that, when I cmpleatly refresh the main page, the modules are ok.
So probably there is issue with the browser's cache.
Hi, everyone - We made some tweaks to solve this and I've not been able to re-create this issue this afternoon. But this seems a tricky one to nail (it's not persistent), so please do let us know if you see this happening again. Write here or to support@groupsite.com - thanks!
I am still experiencing this issue - Not only is the edit access locked but the poll I tried to drop in is not displaying correct - looks really bad for my site - Anything that can be done to quickly fix would be great
Ed, for editing purposes, I am finding that Firefox browser almost always works correctly and does not "freeze" on me. Whereas, Microsoft Explorer sometimes locks up and I am not able to edit.
Hi, Ralph. There are many factors that can affect how fast you render Web pages, including the scripts used in interactive Web pages. One is the Web browser you are using, itself (they each vary in terms of features, security, speed, etc.).
Other factors can be your computer's CPU speed, available memory, tool bars you may have downloaded, and more.
I find that Firefox renders Web pages faster than IE. Newer browsers, such as Google Chrome or Opera, render pages even faster than Firefox at this time. Using Firefox 3.0.12 and IE 7, I use our WYSIWYG Editor without issue.
What IE browser are you using?
On edit: Ralph, I just realized I noted the WYSIWYG editor, above, but I think now you were referring to the actual "edit" button on your Freeform Text module (which then opens the WYSIWYG editor). Is the lock-up you experience happening when you click the "Edit" link in the Title bar, or in the WYSIWYG editor itself? I'd like to try to duplicate what's happening.
Ed - what is your Grousite's URL? If it's a private Groupsite, feel free to write to us at support@groupsite.com.
Still no resolve to this issue even though support was going to look at it -- my domain is www.thegolfbiz.com - Please let me know how I can get help with this
Hi, Ed. There may be 2 different issues appearing in this forum:
1) an old module that has been deleted, re-appearing again and without edit controls. Our changes hopefully put an end to the "ghosts" but if anyone is still seeing these please let us know!
2) a Poll Daddy module that is added that then can't be removed because it no longer has edit controls, and also all of the sidebar module have no Edit controls.
The appearance of "ghost" modules we hope to have fixed. The latter issue is currently open as Ticket #1646 and we hope to have your Poll Daddy widget removed and Edit controls back, soon.
My problems seems to be resolved.
Now I can't change the font size or color within a freeform text module. I've tried it in Firefox and Safari and I've cleared my cache. The drop down menu to change these variables doesn't work.
Checking to see if I can re-create the problem.
Brian - That's strange, as you can see, it worked for me above. I am using Safari 4.0.2
Shoot me a private message with the exact page where you are having trouble and I will try and see how I can help.
Shaun