Screens load slower since switch from collectivex
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Hello, I spoke with Diana about our groupsite slowness. site is LGGB. It seems that since you switched from collectivex to groupsite the screens load much slower. When you first open the groupsite from the browser, internet explorer 6.0, and each time I leave the main summary page and come back to it the screen loads very slow. I see parts fill in one at a time. I used to just see the entire screen all at once. Any ideas on this?
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Haven't seen a response on this yet. Still very slow loading summary page. please help. thanks Mark
For me it's not only the summary page. But, all the pages on the Groupsite were slow. I am not sure if this is due to the custom domain.
Sanjay, Mark - Thanks for posting your concerns and sorry for any frustration. The performance we're seeing now is definitely different that what Mark and I discussed last week, although the issues may be related.
Getting your Groupsites' performance back to normal is our top priority.
Also, Mark, I see you mentioned IE 6 above, although by phone I think also said you experienced this in Firefox. You may want to make sure you're using one of our supported Web browsers
Diana,
Thank you and FYI... I am experiencing this in latest version of Firefox 3.0.11.
Since the move from collectivex.com to groupsite.com, my performance for loading pages finally started to improve. Today, things are simply horrible. Loading time is extremely slow, around a minute a page, and when I look at my photo galleries, most of the photos cannot be viewed. I am using IE 7.0 browser.
I am starting to feel like a guinea pig and that modifications to the underlying controlling software is being tested directly with the user community vs being tested in a test environment.
Can you clarify what is going on? When are we going to be ready for prime time?
hello? Does anyone at groupsite read the questions that we post? I asked a question 5 days ago. Do I need to be posting my question somewhere else in order to get a response?
Ralph - I read your post and decided to take a breath first and not assume a defensive posture. The answer to what is going on is that 8 dedicated people are working real hard to deliver the best social collaboration tool in the world and it is not easy. We give ourselves an "A+" compared to all of the other offerings out their but a "B-" compared to what we believe we can be.
My contact information is on my profile page and my cell phone is the best way to reach me if you ever need an immediate response.
Thanks,
Shaun
Shaun,
I'm glad you took a deep breath. I appreciate that everyone is working very hard. When there are interruptions in service and product capabilities, it would be very helpful to know that in advance, or have a place to go if we have service disruption questions.
Thanks, Ralph, and agreed - we know it's frustrating if the service doesn't behave as expected. For scheduled changes, we most often display a system message (to be visible when you log-in), and may also send email blasts to Groupsite Managers and/or to Champions members, depending on the nature of the change or disruption. You are also welcome to contact me or Shaun directly, or write to support@groupsite.com with any questions.
Hi, All. We believe issues related to slower page loads are resolved. I also today followed up with Mark Hackl (who opened this bug report), who confirmed:
"Hi Diana, regarding your question on page loading speed, seems to be better now."
I'm moving this to our "Closed Bugs" forum.
thank you very much, Diana, and the entire team for resolving this issue.