Interested in our rebrand? Fantastic. Here's the scoop:
Why did you change your name?
We researched - talked, looked, listened and broke out our monkey (SurveyMonkey, that is) -- with CollectiveX users and non-users; mentors and board members; friends, family, investors and advisors. Heck, we even asked strangers at the local bar. We queried our spouses over the dinner table -- and Google, online. We confirmed that Groupsite.com is
- easier to remember
- more user-friendly
- more descriptive of our service, and
- more likely to be found on the Internet
...than "CollectiveX."
By and large, customers told us they like "Groupsite.com" over "CollectiveX," especially when appearing in their Groupsites. We're Groupsite.com today (formerly CollectiveX) because we believe this name will better serve you and our mission.
How will I benefit?
This change is good for everyone: it strengthens our company, which helps us do more for you, our customers.
You may also enjoy changes within your actual Groupsite. Because we power Groupsites, you've likely noticed references to our company name in your Groupsite. These references now include the more multi-purpose term, "groupsite," instead of "collectivex" - which many customers prefer.
For public Groupsites, there's an additional bonus: having a web address (URL) containing the word "groupsite" may help your group get found faster and more often by people looking for communities on the Internet (i.e., you may see your Groupsite's search engine rankings improve because the term "group site" is more often searched on than "collectivex.")
What's different?
1. Our name, logo and brand elements.
2. Some of our contact information.
3. Your Groupsite's web address (URL), unless you use Custom Domain mapping.
But, no worries! Your old URL also still works and you won't lose web traffic as a result of this change. Your web address will simply and automatically redirect visitors from "collectivex.com"
to your new "groupsite.com" domain.
Do I need to do anything?
To help avoid SPAM filters and bounced mail, we suggest you add the following email addresses to your address book and/or email whitelist:
If you have published your Groupsite's web address, you may also want to update it with your new URL.
What's the same?
Your Groupsite, its availability and our services haven't changed. You get the same great service at the same great price. Your log-in information remains the same, too.
Does my collectivex.com web address (URL) still work? For how long?
Yes, it will always work. If someone visits an old "collectivex.com" link, the pages will simply and automatically transfer the visitor to your new "groupsite.com" web address. If you are using our Custom Domain Mapping service, there has been no change to your Groupsite's web address (URL).
Where can I log in?
- Directly into your Groupsite, from your Groupsite's URL (Following this format, http://yourgroupsitename.groupsite.com, for example).
- From our corporate site, www.groupsite.com, for an overlay of all your Groupsites' activity in "View All" mode, before switching into your individual Groupsite(s).
How do I get in touch with you?
Websites
Corporate Website, "Create a Groupsite" www.groupsite.com
Public Groupsite Directory, "Join a Group" www.groupsite.com/directory
Champions Groupsite, Users Community http://champions.groupsite.com
Technical Support............................support@groupsite.com
General Info....................................info@groupsite.com
Sales / Groupsite Pro.......................sales@groupsite.com
Phone
Technical Support............................410.715.1400 x1
General Info....................................410.715.1400 x3
Sales / Groupsite Pro......................1.877.GROUP40 (877.476.8740)
7226 Lee Deforest Drive, Suite 206
Columbia, MD 21046
I have more questions about this. Who can help?
We can! Contact support@groupsite.com with questions or concerns about this change.
For media inquiries, please contact Carissa Caramanis O'Brien at press@groupsite.com or 978.875.2020.
Comments
Claire says:
That all sounds fine. Now please can "email blasts" be renamed so it doesn't sound like attacking its recipients? In recognition of your worldwide reach, we'd like the option of having dates shown dd/mm, too.
June 15, 2009 at 10:17 AM | Permalink
Bill says:
Congratulations! I like the new name, and the logo. I think "Groupsite" will be more palatable to most people in their branding efforts. Great work.
June 15, 2009 at 10:47 AM | Permalink
Diana says:
Claire - thanks for your feedback and we'll look to make those improvements in the future.
July 1, 2009 at 3:29 PM | Permalink
Tom says:
Another change required for managers is the inclusion of "CollectiveX" in the boiler plate text or previously generated messages for inviting new members. Managers will want to edit their previously created welcome messages.
July 1, 2009 at 4:47 PM | Permalink