Interested
in our rebrand? Fantastic. Here's the scoop:
Why did you change your name?
We
researched - talked, looked, listened and broke out our monkey (SurveyMonkey,
that is) -- with CollectiveX users and non-users; mentors and board members;
friends, family, investors and advisors. Heck, we even asked strangers at the
local bar. We queried our spouses over the dinner table -- and Google, online.
We confirmed that Groupsite.com is
-
easier
to remember -
more
user-friendly -
more
descriptive of our service, and -
more
likely to be found on the Internet
...than "CollectiveX."
By and large, customers told us they
like "Groupsite.com" over "CollectiveX," especially when appearing in their
Groupsites. We're Groupsite.com today (formerly CollectiveX) because we believe
this name will better serve you and our mission.
How
will I benefit?
This change is good for everyone: it strengthens our company,
which helps us do more for you, our customers.
You may also enjoy changes within your actual Groupsite. Because
we power Groupsites, you've likely noticed references to our company name in
your Groupsite. These references now include
the more multi-purpose term, "groupsite," instead of "collectivex" - which many
customers prefer.
For public Groupsites, there's an additional bonus: having a
web address (URL) containing the word "groupsite" may help your group get found
faster and more often by people looking for communities on the Internet (i.e., you may see your Groupsite's search engine
rankings improve because the term "group site" is more often searched on than
"collectivex.")
What's
different?
1.
Our name, logo and brand elements.
2.
Some of our contact information.
3.
Your Groupsite's web address (URL),
unless you use Custom Domain mapping.
But, no worries! Your old URL also still works and you won't lose web traffic as a result of this change. Your web address will simply and automatically redirect visitors from "collectivex.com"
to your new "groupsite.com" domain.
Do
I need to do anything?
To
help avoid SPAM filters and bounced mail, we suggest you add the following
email addresses to your address book and/or email whitelist:
If you have published your Groupsite's web address, you
may also want to update it with your new URL.
What's
the same?
Your Groupsite, its availability and our services haven't changed. You get the same great service at the same great price. Your
log-in information remains the same, too.
Does my collectivex.com web address (URL) still
work? For how long?
Yes, it will always work. If someone visits an old
"collectivex.com" link, the pages will simply and automatically transfer the visitor
to your new "groupsite.com" web address. If you are using our Custom Domain Mapping service, there has
been no change to your Groupsite's web address (URL).
Where can I log in?
- Directly into your Groupsite, from
your Groupsite's URL (Following this format, http://yourgroupsitename.groupsite.com,
for example).
- From our corporate site, www.groupsite.com,
for an overlay of all your Groupsites' activity in "View All" mode, before
switching into your individual Groupsite(s).
How
do I get in touch with you?
Websites
Corporate Website, "Create a Groupsite" www.groupsite.com
Public Groupsite Directory, "Join a Group" www.groupsite.com/directory
Champions Groupsite, Users Community http://champions.groupsite.com
Email
Technical Support............................support@groupsite.com
General Info....................................info@groupsite.com
Sales / Groupsite Pro.......................sales@groupsite.com
Phone
Technical Support............................410.715.1400 x1
General Info....................................410.715.1400 x3
Sales / Groupsite Pro......................1.877.GROUP40 (877.476.8740)
7226
Lee Deforest Drive, Suite
206
Columbia,
MD 21046
I have more questions about this. Who can help?
We can! Contact support@groupsite.com with questions or concerns about this change.
For
media inquiries, please contact Carissa Caramanis O'Brien at press@groupsite.com
or 978.875.2020.