FAQS - Changes to Free Groupsites, Add-On Services and Premium Plans

Posted by Diana / on 06/18/2011 / 8 Comments

Categories: Announcements

Groupsite.com is making changes to the standard features in free Groupsites. These changes will occur on or about June 27, 2011. The upcoming, new version of our free Groupsites will still let your group communicate, share and network as they always have! They'll also include some new limitations, such as the number of managers, visibility, or number of members allowed. All free Groupsites will be impacted by these changes. See our blog announcement here.

No one will lose current, in-use service, but you may not be able to continue to grow in your free Groupsite without upgrading your plan.

Groupsite.com is rolling out new premium plans.
We'll be eliminating most add-on features and Groupsite Pro plans sold under that name. Customers currently subscribed to add-on features, Premium Bundle, or Groupsite Pro plans will be grandfathered with these services. "Grandfathered" means you can continue to use and renew your monthly or annual subscriptions to these services, but they will no longer be available for purchase if you decide you want to upgrade or downgrade your service.  Grandfathered features also cannot be re-instated if your subscription to them lapses due to non-payment.

Will my username and password be the same for both grandfathered and non-grandfathered Groupsites?

Yes. Your log-in credentials will not change. All of your Groupsites will remain in your Groupsite.com network and will be accessible once you log-in to the system.

What features will be included in free Groupsites?

25 Members (maximum)
2 Managers
2 Subgroups
2 Additional Pages (formerly called "More" Pages)   
250 MB Storage
Standard Features

Standard Features include our Discussion Forums, Email Blast, Group Blog, File Cabinet, Photo Galleries, Member Profiles, and Kudos/Endorsements that allow your group to communicate, share and network. Free Groupsites will also have fewer customization options than are currently permitted, and they will remain ad-supported (i.e., contain third-party advertisements).

What will change in my free Groupsites?

For free Groupsites created prior to June 27th:  These Groupsites will continue to operate with their current features in use. You will not lose any of your in-use features even if they currently exceed the new limitations. However, future changes as you continue to use your Groupsite will need to comply with the new standard of free Groupsites.

Read an example.
For free Groupsites created after June 27th:  These Groupsites will automatically be subject to the new standards and limits of Free Groupsites. This means that if you have free Groupsites, one created before and another created after June 27th, the available features may not appear consistent between your free Groupsites. We felt this was the best alternative instead of removing features in older Groupsites.

How will I know if a change exceeds a plan limit?

System messages will alert managers to changes that exceed a plan's limitations: for example, if you try to add more than two additional pages to a free Groupsite, or if a 26th member requests to join a 25-person Groupsite. In cases where a pending or current member initiates activity that exceeds a plan limit, the member will receive a notice to contact the Groupsite Manager. In the case of membership requests, Groupsite Managers will also receive notice that someone tried to join.

How will I know my Groupsite's membership limit?

You will be able to view your Groupsite's membership count and new plan limits from the MANAGER > Upgrade Groupsite page.

What other changes should I know about?

After June 27, you'll find some design changes to the Manager > Group Settings page. In particular, Content Customization features will be located under a new section called "Webmaster Tools." The Manager > Upgrade Groupsite page will also be updated. We encourage you to visit these areas to check out what's new.

What will my new plan choices look like?

[View Chart]

  • All plans include these standard features:  Discussion Forums, Email Blast, Group Blog, File Cabinet, Photo Galleries, Private Messaging, Member Profiles and more -- that allow your group to communicate, share and network.
  • Collaboration Community is sold in Units, with a three unit minimum.  Add extra units as your Groupsite grows. One Unit = 100 Members, 3 Subgroups, 1 Manager and 5 GB storage.
  • Enterprise Platform is sold in Units, with a three unit minimum.  Add extra units as your Platform grows. One Unit = 10 Groupsites, 1000 Members, Unlimited Subgroups, Unlimited Managers, 40 GB Storage, Unlimited Additional Pages.
  • Social Community and Free plans are ad-supported (contain third-party ads).
  • Branded Groupsite Creation - ability to automatically create multiple Groupsites with identical custom branding; available with the Enterprise Platform.
  • Annual payment options are also available and provide a 10% discount.

I'm subscribed to an add-on service, Premium Bundle or Groupsite Pro plan. What should I expect will happen?

If you already subscribe to add-on features, a Premium Bundle or Groupsite Pro plan, these changes will not affect you. These changes are only in effect for new subscriptions or plan changes, including if your current subscription lapses. If your service lapses due to non-payment, you will not be able to re-subscribe (restore) service under a grandfathered plan.

Where can I get up-to-date information about the system?

Important updates and alerts are posted to our system status page at http://groupsite.offsitestatus.com/. You can even sign up for alerts there so that you and your members know what's happening. Many of our customers also enjoy discussions and blog updates at http://champions.groupsite.com.

Where can I learn more about the new plans?

After the new plans launch, you'll be able to view our service options by logging into your Groupsite and going to Manager > Upgrade Groupsite. You can also view plan comparisons and pricing on our company website at www.groupsite.com/pricing.

Who can I contact with questions about this?

It's always our privilege to hear from Groupsite users. Reach us at any time with questions, feedback or concerns at support@groupsite.com. We also encourage members, and especially Groupsite managers, to join our Champions community discussions at www.champions.groupsite.com.


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  • Gareth says:

    To be frank, if our group was not grandfathered, those prices would kill our community.

    June 27, 2011 at 6:53 PM | Permalink

  • Donna says:

    We have been using a free Groupsite for several months. As a non-profit group, this has been a great tool for us to use. I tried to create another free Groupsite, but when I click on Create New Groupsite, I am taken to the Groupsite Pricing page. I can't figure out how to create another free one. Help, please.

    July 8, 2011 at 2:43 PM | Permalink

  • Capri says:

    It is a relief the free groups created before June 27 won't be effected. I made a friend a manager and would hate to demote her because of a new limit. Also, this place has the most userfriendly and best platform of all the options I've seen so far, including a nice easy to remember domain name. It was a lot of work transferring stuff over here when another site kicked all free groups out and went pay only. I really don't wish to move on, so thanks so much for not imposing the new limit on the one free group I have. Much appreciated.

    July 11, 2011 at 8:59 PM | Permalink

  • Jason says:

    The new price structure along with the 50-member limit is a community killer. I'm in trouble.

    July 12, 2011 at 7:47 PM | Permalink

  • Sanjay says:

    This is a bad pricing model. Ridiculously expensive. If I want to buy an Ad-free site for my site with 10000+ members, I need to pay $30000+ an year. Doesn't make any sense at all. That is the most expensive Social networking fee on the web. Here are Ning plans, compared to Groupsite:


    September 26, 2011 at 5:26 PM | Permalink

  • Chris says:

    Form a user point of view this model is quite aggressively priced. I'm sure from the Groupsite business point of view it seems right. For us as a registered charity, if the new free limitations were imposed on us they would be a killer. It's a shame we can't make smaller jumps from free to $600 pa. Our member ship would ideally level off at 150.

    I often feel that a good user experience of the groupsite at our level would filter-up in to the companies and boards form whom many of our members work. Here in London there are many groups who would like around 150 membership for free with a few tweaks and cheap paid additions. Their membership can include some influential people.

    I suppose that's not the business experience being felt at Groupsite and it's a pity.

    November 19, 2011 at 7:13 AM | Permalink

  • Capri says:

    Huh? I thought it was stated that free groups created before June 27 2001 would not be subjected to the new group limits, including the member limit. My growp was started back in about Oct. 2010, and a 26th member is trying to join, and I'm being told to upgrade. What the heck is this? I thought my group was not subjected to this limit because it was created long before June 27th. I can't afford to shell out a bunch of money and have put so much into this group already. There is no other place to move to and I'm definitely not going back to Ning. I left them in the first place because they kicked out all free groups.

    December 18, 2011 at 4:09 PM | Permalink

  • Capri says:

    That's 2011, not 2001.

    December 18, 2011 at 4:10 PM | Permalink


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