We want to share some news about changes to our Groupsite.com service. These affect our free and add-on services, and premium plans. The reasons for the changes are to keep us in line with market trends so we can best grow, lead and remain competitive.
Our largest segment of paying customers want private, ad-free Groupsites. And while there is still a market for public and social communities, we see less demand for these Groupsites and the services for which these customers will pay. So as much as we love "free," this combined information tells us the market has changed...and so our services need to change, too.
- We've changed service in our free Groupsites. Free Groupsites will continue to be feature-rich and will allow groups to communicate, share and network, just as before. But they now have more limits. We didn't want to eliminate free Groupsites, so we modified the service.
- We've discontinued sales of most of our add-on features ($9/month). Current subscribers have been grandfathered. Only a small portion of our customers use add-on features so we've removed this option. This allows us to streamline support and focus resources to better serve everyone. We appreciate all our customers, so if you subscribed to add-on services prior to June 27, 2011, your subscription was grandfathered (remain active). We've also continued our "additional storage" service, which you can add to any plan.
- We've re-structured Groupsite Pro plans and retired that name. Subscribers as of June 27, 2011, were grandfathered. You'll continue to find all of the standard and premium services you've come to rely on at Groupsite.com. But instead of Groupsite Pro, you'll find new plans geared around the way folks use Groupsites: for small and large teams, public social communities, and collaboration communities of any size.
- We'll be focused on enterprise-level features in the short term. These are strategic to our business, and are a springboard for future services that benefit all groups types. Our plan changes are just the beginning. We've also been making other progress in the areas of 508C compliance, improved analytics and 30-day trials of our premium plans. While these may not be top priorities of many smaller Groupsites (we more frequently see requests for interactive features), our largest customers also want more interactive features, like chat and wikis. So, we'll also be working toward more interactive and collaboration features in the future. Groupsites are continually improving!