Changes to Free Groupsites, Add-On Services and Premium Plans

Posted by Diana / on 06/18/2011 / 6 Comments

Categories: Misc., Announcements

We want to share some news about changes to our service. These affect our free and add-on services, and premium plans. The reasons for the changes are to keep us in line with market trends so we can best grow, lead and remain competitive.

Our largest segment of paying customers want private, ad-free Groupsites. And while there is still a market for public and social communities, we see less demand for these Groupsites and the services for which these customers will pay. So as much as we love "free," this combined information tells us the market has changed...and so our services need to change, too.


  1. We've changed service in our free Groupsites. Free Groupsites will continue to be feature-rich and will allow groups to communicate, share and network, just as before. But  they now have more limits. We didn't want to eliminate free Groupsites, so we modified the service.
  2. We've discontinued sales of most of our add-on features ($9/month). Current subscribers have been grandfathered. Only a small portion of our customers use add-on features so we've removed this option. This allows us to streamline support and focus resources to better serve everyone. We appreciate all our customers, so if you subscribed to add-on services prior to June 27, 2011, your subscription was grandfathered (remain active). We've also continued our "additional storage" service, which you can add to any plan.
  3. We've re-structured Groupsite Pro plans and retired that name.  Subscribers as of June 27, 2011, were grandfathered. You'll continue to find all of the standard and premium services you've come to rely on at But instead of Groupsite Pro, you'll find new plans geared around the way folks use Groupsites:  for small and large teams, public social communities, and collaboration communities of any size.
  4. We'll be focused on enterprise-level features in the short term. These are strategic to our business, and are a springboard for future services that benefit all groups types. Our plan changes are just the beginning. We've also been making other progress in the areas of 508C compliance, improved analytics and 30-day trials of our premium plans.  While these may not be top priorities of many smaller Groupsites (we more frequently see requests for interactive features), our largest customers also want more interactive features, like chat and wikis. So, we'll also be working toward more interactive and collaboration features in the future. Groupsites are continually improving!

For more information, please visit our related FAQS. Also, thanks for reading this. We welcome questions or feedback and appreciate the continued opportunity to serve you.


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  • Claire says:

    Will an existing groupsite over the new members limit be allowed to add a member if at the same time it loses a member? (Of course it can't be at exactly the same time, but say on the same day?). This would be very welcome.

    June 24, 2011 at 7:30 AM | Permalink

  • Cindy says:

    Yes, you will be able to add members as you lose members.

    June 24, 2011 at 10:00 AM | Permalink

  • Merrilly says:

    Does this mean that is no longer possible to set up a new free groupsite?

    August 30, 2011 at 10:12 PM | Permalink

  • Diana says:

    Merrilly, we do still offer an ad-supported, free version of Groupsites.

    September 1, 2011 at 10:05 PM | Permalink

  • Jason says:

    I'm not sure how Groupsite came to the conclusion that there is a shrinking need for free social groups. But the new limits on the free sites I maintain force us to find a new platform. This has been the greatest platform on the web for organizing groups, social events and projects. And for those that can afford the new fees, it still is imo. Quite simply, the new membership limits force the action to pay or migrate.

    October 17, 2011 at 1:08 PM | Permalink

  • Diana says:

    Jason, I understand where you're coming from. Groupsites were originally offered in a "freemium" model - free Groupsites with upgrades available. What we found is that free Groupsites don't want the additional (paid) services, and our largest segment of paying customers want private, ad-free Groupsites. While there is still a market for ad-supported public and social communities, our servicing this market alone doesn't keep the lights on. We didn't want to eliminate free Groupsites so we modified the service. This allows us to better support all of our existing customers, as well as meet our responsibilities to maintain a healthy business and ability to grow.

    October 22, 2011 at 11:49 AM | Permalink Champions
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