Automatic Reminder Invitations

Posted by Celeste / on 01/18/2011 / 3 Comments

Categories: Groupsite Success Stories, Managers' Tip, User's Tip, Feature Spotlight, How To, Misc., Announcements

As you may have noticed, on Friday, January 14, 2011, we fixed an outstanding bug with the automatic invitation reminders. "If you do not respond to an invitation, you will receive up to 10 invitation reminders."  The frequency is defaulted to twice a week.

Since this automatic reminder wasn't working for so long, it caught some people by surprise:(   What you are now seeing on the pending members page is the automatic reminder invitations (which were broken, now restored).  Unfortunately, we don't show a distinction between originally invited and last sent (auto reminded).

The fix triggered a domino effect because of the way that the code was written on day 1 of our existence.  Reminder invitation links were sent that had actually expired!  GS Managers, you can simply resend the invitation... if our spam protection will allow you to do it today.  It may have to wait (24 hours) from the time the reminder was originally sent.  The issue with the bad links has since been resolved, but the genie was already out of the bottle.

We apologize for this huge inconvenience!! Here is what we are deploying today:  We are getting rid of the automatic invite reminders because;  1. The link is broken, 2. They don't say that they are reminders in anyway, 3. The pending members page makes it appear like they are new, and 4. they are backed up so really old invitations are getting reminders.

When we fix all four of those issues we have the option of once again bringing back auto invite reminders.   Don't worry, as a Groupsite manager you can still manually generate reminder invitations. 

 

 

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Comments

  • Zoe says:

    Once you have fixed this, I'd love to see some sort of auto reminders option. Perhaps an option that allows group managers the chance to create several different letters (e.g., Reminder Invite #1, Reminder #2, etc.) and to choose the timing at which they are sent.

    Question: Once you fix this, will you send something to all those people apologizing and telling them to try again with a new link? Or will those broken links be forever in their inboxes to frustrate them (and us)?

    January 19, 2011 at 8:12 AM | Permalink

  • Diana says:

    Hi, Zoe. Thanks for your comment and sorry for the frustration. The reminder invitations that automatically went out during the period of this bug will remain with broken links. Because we have now eliminated the automatic reminders from the system, there is not a mechanism for our systematically sending a new email in the context of your Groupsite, from the person who originally invited them, to those recipients. If you were one of those Groupsites affected, we're sorry for any inconvenience. We hope you will take advantage of the ability to resend invitations as you choose and with a working link, as you see fit.

    February 20, 2011 at 4:25 PM | Permalink

  • Zoe says:

    I was still hoping to see the chance for automatic reminders.... or for a way to periodically resend them to EVERYone, not just one at a time.
    I've had so many people thing they were signed up but weren't and others who tried to sign up and got frustrated.... and gave up. I've been generating letters and attachments which give step by step instructions to help out. But now, without being able to send to everyone at once, I don't have the time or patience to resend manually one by one.

    Another related question: When I hit resend (even the "one-by-ones"!), what letter are they seeing? The original one I sent them? I don't see any option as to which one to send them. The original letter I sent may now be obsolete or even erroneous as I have quite a few different ones generated based on whether they were a follow up from a workshop or a "special interest group", etc.

    May 4, 2011 at 12:59 AM | Permalink

 

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