All e-mails from Groupsite.com are now going to SPAM! Please help!
2 followers
0 Likes
I noticed within the past week or so that all of my Groupsite.com e-mails are getting caught by my SPAM folder. While I understand that I can add the sender to my safe senders list to prevent this, I am still concerned that the members of my Groupsite will not receive our e-mails. I am having this problem with GMAIL and I know many people use GMAIL on my site. Any assistance on how we can get Google to stop flagging Groupsite e-mails as SPAM is much appreciated!
Thanks
Matt
2 Replies
Reply
Subgroup Membership is required to post Replies
Join Groupsite Champions now
Suggested Posts
| Topic | Replies | Likes | Views | Participants | Last Reply |
|---|---|---|---|---|---|
| Files section Problem | 0 | 0 | 120 | ||
| Unable to upload mp3 files to new version of site | 2 | 0 | 118 | ||
| Updated platform has bugs! | 0 | 0 | 117 |
Yes, I've noticed this as well, specifically in gmail.
Matthew and Bill -- Can you please send a sample or two of mail that went to your SPAM filter, and include the header information? The best way to do this from GMail is to open the message, and then click on the small down arrow next to "reply." Select "Show Original" and then copy and paste the entire contents in an email to me (support@groupsite.com).
Identifying why mail is flagged as SPAM can be challenging, but we'll take a look! Also, promoting this information to your Groupsite members can help:
So that our emails aren't caught by your SPAM filter, we strongly recommend that you add these emails to your address book:
cxmailer@groupsite.com
notifier@groupsite.com
support@groupsite.com
You can post this information in a Freeform Text module, as part of a blog post, a general announcement, etc.