Can't change e-mail address
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One of our members (a board member, no less) is having trouble changing his e-mail address on our Groupsite account. He's gone into his profile and added another e-mail address, has received the verification e-mail and verified it, but it still doesn't show up on his account. Can you tell me how I can fix this so he can use his new e-mail address for his Groupsite account?
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Hi Kathleen,
Sorry that your member is having difficulty changing his email.
I am forwarding your note to Support and we'll respond to you directly instead of in the forum. To reach the support team in the future, just email support@groupsite.com.
Thanks!
All our members are having the same issue. Could you please post how to resolve this here? Thanks!
Hi Eileen,
To avoid posting private information in this "Public" forum, we recommend that you write to us at support@groupsite.com with answers to the below questions..
In order to better assist you, we need additional information before we suggest/post steps to
resolve the issue reported because the source of the problem reported by the
previous poster may be completely different than what you/your members are experiencing.
1.Are your members having trouble with following the steps to add a second email address?
2. Are your members Not receiving the verification email in their email inbox?
3. Are your members having trouble deleting the old email address?
Please provide us with the full name and email address of a user who is having a problem changing their email address.
Celeste Wooten
Director, Client Services/Support
Groupsite.com