Main Page basic/advanced edit feature not working properly
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I just tried to edit my Main page, as I frequently do. I am only able to edit it in HTML. No GUI at all. I am not a good enough HTML person to be able to find an image in my file box thingy and then load it this way. I am using Firefox 11.0 on a mac.
Please help
Thanks
Dan
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Hi Dan,
Sorry you're having trouble and thanks for letting us know. I just testing using Firefox 11.0 (on a PC) and am not able to duplicate this issue. I'm also asking our other support staff with a Mac to try.
It's also possible this is not a web browser issue, but specific to your Groupsite. If you can contact us at support@groupsite.com, we'll take a look for clues of other things that may be happening. So we can best help, please include:
You may also want to try this step in troubleshooting:
This will help isolate if the problem is specific to Firefox. (If another web browser works, this will also be a workaround so you can edit what's needed immediately.)
Again, sorry for any inconvenience and we're happy to help.
Hi Dan - our support staff were also not able to duplicate this issue using Firefox on a Mac. If you're still having trouble, just let us know. Please send the details noted above and we'll take a look where it's happening.
Thanks for looking into it. Not sure how or why, but it is now working. It didn't work for two days and now it does. I have not changed a single setting or uploaded any new software or updates. Just glad its working.
Dan