Editing messages doesn't work
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For the last two or three days, when I click "submit" after editing my forum messages, nothing changes at all.
As I didn't notice immediately, this issue has already caused some miscommunication.
EDIT: Ah, I notice the problem is exclusive to basic and advanced editors. Editing HTML source works just fine. Still, looks like a bug to me.
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Hi Filip,
We're sorry for the trouble! We were able to duplicate the issue during testing and have submitted a ticket to development for resolution. We believe the issue is related to the movement of our discussions functionality to our new application. The ticket # is 21484899. We will let you know as soon as we have an update.
Sincerely,
Celeste Sharper Wooten
Director, Client Services/Report
Groupsite.com
Test Posting messages in discussions using the latest version of Chrome.
Hmm?
What's Chrome?
Hi Filip,
This message is not intended for you. Groupsite.com Support was testing posting messages in our Champions site using Goggle Chrome which is a web browser. This is not related to the issue you reported which is being addressed under ticket # 21484899. We're sorry for any confusion.
Sincerely,
Celeste Sharper Wooten
Director, Client Services/Report
Groupsite.com
Hi Filip,
We are happy to report that the issue with editing topic replies has been resolved as of 10:15 am EST today. Please let us know if you continue to experience an issue.
Sincerely,
Celeste Sharper Wooten
Director, Client Services/Report
Groupsite.com
It's now possible to edit as normal apparently. Thanks!
However, I notice some other things that weren't like that before. Those aren't really problematic as they don't hinder common activities much, but look like unintended behavior anyway.
First, when I start editing a message, page scrolls down a bit (enough to cover the upper half of the editor) and the post immediately below moves right. See the screenshot. It comes back to normal once I leave edit mode.
Second, if I edit, cancel and edit again, there's html editor in the basic editor tab. It's then only possible to click the html editor tab, and from there no other editor tabs work. It comes back to normal after page refresh (well, until trying to edit the same post for the second time in a row without refreshing again).
I'm on Firefox 3 and my OS is Ubuntu 10.10.
Hi Filip,
This is Groupsite.com Support. We are unable to duplicate this issue, but we are opening a ticket to further investigate. In the future we need you to send this type of information to support@groupsite.com so that your report is properly entered into our Support Tool then investigated, tracked, resolved and notifications are sent.
Thanks,
Celeste
Hi Filip,
We resolved the issue with: "when editing a message, page scrolls down a bit (enough to cover the upper half of the editor) and the post immediately below moves right" and when editing, cancel and edit again, there's html editor in the basic editor
tab. It's then only possible to click the html editor tab, and from
there no other editor tabs work. It comes back to normal after page
refresh (well, until trying to edit the same post for the second time in
a row without refreshing again".
Please let us know if you continue to experience a problem.
Celeste
Seems like the problem is solved.
Thanks!
Great, thanks!
Celeste