How do I send a manual invitation link to a new pending member?
Hello,
I wonder if you can help me. I have sent and re-sent an invitation to a pending member using the usual steps; however, the recipient has reported that she has not received the email containing the link (not even in the spam filter). I have checked the bounced folders and I have no reason to believe it was not sent successfully.
I would therefore like to take the invitation link and send it to her manually from my own Outlook account; I am sure I used to be able to do this, but am no longer able to find the relevant links for pending members.
Please could you let me know where I can find the invitation links for pending members, or if this feature no longer exists, how I can resolve this problem.
Thanks in advance for your help!
Lindsay King
| Topic | Replies | Likes | Views | Participants | Last Reply |
|---|---|---|---|---|---|
| Decommissioning A Groupsite | 3 | 0 | 139 | ||
| Suspending vs deleting members | 1 | 0 | 136 | ||
| Need help unblocking a member | 1 | 0 | 125 |
Hi Lindsay,
Unfortunately, there is currently no way for you to Email pending members from your Email account. Your memory has not failed you. We previously had a work around for this situation called the "Show" link. The "show" invitation link was removed when we moved membership to our new Application.
When we went through a security audit, that link became a red flag because managers could and did accept invitations for members without their consent. Secondly, that link caused a lot of data base and system problems for us because when you send that link, the recipient bypasses the Email verification process that validates that the person can receive mail from us. In addition, the Email verification process validates that they are real email addresses and not spammers or people providing false information. There were many other technical reasons why the link was removed, but you get the idea.
We are sorry if this creates a problem for you. What we have to address is why one of your members is not receiving the invitation and address that. In hindsight, the link was a terrible workaround. If a person does not receive the invitation to join, he/she will not receive any of the other mail that we send.
The source of email delivery issues can be very obscure, as so many entities, servers and hand-offs are involved along the way.
To be certain that Groupsite.com mail is not being blocked or going to your members' SPAM filter, please have the user add to their address book or white list:
· mailer@groupsite.com
· notifier@groupsite.com
· support@groupsite.com
· news@groupsite.com
. cxmailer@collectivex.com
Please ensure that they have checked their junk folder in addition to their spam box folder for the notifications. After taking these steps, you will need to resend your invitation. You will need to wait 24 hours from the time the invites were sent due to spam controls.
One more thing, please write to me at support@groupsite.com with the user's full name and email address. I will also need to know if the email address is owned by the user's workplace. If so, he/she may need to contact their IT department.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
Testing posting a reply in this topic for a customer who is having trouble posting a reply here.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
Hi Celeste,
Thanks so much for such a quick response; in some ways, it's good to know that I wasn't imagining the "Show" link option. I'll contact the person in question again as you advise and will also send you their individual details to the support email address you've provided above.
Many thanks,
Lindsay