Activity Updates not Happening
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I'd appreciate some help with this. I have updated my Manager settings and advised all my members to update theirs' to ensure that we all receive the Recent Activity Updates. However, there have been no updates generated or received since the end of June this year. We have quite a lot of activity on the site recently, but no-one is getting these updates and we are at risk of people losing interest. Can anyone help please?
Thanks very much.
Niall Gavin
FirstGroup Plc
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Hi Niall,
I am sorry that you are having a problem receiving your email
updates. For an issue like this, you will need to contact us via
support@groupsite.com. Here is what I can tell you at this time. Your
personal email preferences are set correctly for you to receive updates
twice a week. We also verified that your email updates have been
delivered from our system.
We did notice that most or all of the email addresses for your
members all have the same destination (@first...). Based on this
information, it is very likely that our emails are being blocked by your
IT department or provider as spam. Have you discussed this with your
IT department? Please send your response to us to
support@groupsite.com.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
I am pleased to advise that our previous issue of not receiving our Activity Update eMails for firstgrouphr@groupsite.com has now been resolved, thanks to Celeste's advice re our Firewall settings, which have now been adjusted accordingly. We have just received our first update email for two months!
Thanks for your help Celeste.
Hi Niall,
Thanks for the update. That's great news!! I am glad that all is well. Have a great day:)
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support