private messaging not going through

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There seems to be a problem with the private messaging feature of our site. Members are not receiving emails when other members send them private messages. I have manager status and I tried to send a message to another manager and I copied myself and neither one of us received anything.

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Hi Ben,


I have just run a few private email tests on our end, and have not been able to reproduce this problem.  If you continue to have this issue, will you please contact us at support@groupsite.com.  We will then gladly investigate further into the problem.  

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