Email Blast Problem
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Hi
One of my managers sent an email blast this morning which I have not received on either of my two accounts and were not spam filtered.
It was posted as both a discussion and a blast, both of which are on the site. I don't yet know if anybody else has received the blast but will find out this evening.
Any known issues?
TIA
Chris
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Hi Chris,
Late Last night we deployed new Statistics functionality. The Stats migration is taking longer than we expected. This is a problem because we had to take down certain functionality during this process. This functionality impacts the updates for last on-line information, invitations, mail, and mid-high priority requests. Since you guys are starting to notice, we are going to bring back up the functionality that impacts last on-line status; invitations, and mid-high priority requests. However, we cannot yet bring up anything that relies on cron jobs (e.g. normal feed updates, most emails jobs, bounce processing, billing, etc) . This is on hold until the stats migrations are complete and the deployments are finished.
If we see that things continue to drag on, we will trigger Email Blasts to send outside of normal processes. We apologize for the inconvenience.
Celeste
All of our groupsite emails seem to have slowed down. There is a delay of many hours between when a blast is sent and when it is being received.
The page loading times for the groupsites have slowed way down as well.
Hi Chris,
Mail has been slower due to our intensive data base migrations of stats for the new Statics module. I believe that finally finished last night along with the deploy of the new subgroup user interface. Also, can you give me your opinion on something? With the new subgroup user interface changes, we changed the word subgroup "admin" to "manager". I think we should change it back to "admin". Seems very confusing to me. What do you think? Check out the new subgroup user interface.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
looks like email may be fixed... I got this post by you very quickly...
re: new subgroups: I like what I see so far...I think the menus make it much clearer that you are in a subgroup. I don't see an issue with "manager" v. "admin". It conveys same to me. Just one opinion...
spoke too soon...my last reply to you at 7:48 a.m. ET arrived in my inbox at 11:12 a.m. ET. So that was delayed 3.5 hours.
We are looking into Emails now. Thanks for your feedback on the "manage" vs "admin" terminology. Seems confusing to me, but I have not had much rest, so everything is confusing.
Celeste
Hi Chris,
Emails are back. We appreciate your patience!
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support
Hi Chris,
I have one correction, the stats data base migration is still going on. I commented in an earlier post that it was complete, but it was not.
Sincerely,
Celeste Sharper Wooten
Groupsite.com
Director, Client Services/Support