Group Blog

  • Login Issue Resolved

    Posted by Julieanne / on 05/09/2017 / 0 Comments

    Beginning on Monday, May 7th, Groupsite was experiencing an issue related to a search feature which was causing the main summary page for some groups to show an error message upon login. Search services have been fully restored, as well as the main group summary page, starting at  12:20pm PST  today. This was unrelated to the DNS issue we experienced recently. We are diligently monitoring our systems and ensuring that more safeguards are put into place to prevent issues like this from occurring in the future.  We apologize for the inconvenience and appreciate your patience.  Groupsite support can always ..

  • Sitewide DNS issue Resolved

    Posted by Julieanne / on 05/04/2017 / 0 Comments

    Yesterday we experienced issues with one of our DNS providers causing some users to temporarily lose access to their sites. Affected groups may have experienced intermittent downtime beginning midday yesterday (Wed, May 3). The issue was resolved earlier today (around 5AM, PST) and most customer groups should be fully functioning and back to normal.

    While the vast majority of sites are up and running, some customers using SSL, Custom Domain Name or SSO features may still be affected while our changes propagate out. Please contact if you have any further issues and we will respond as quickly as possible.

  • Sitewide DNS issue

    Posted by Julieanne / on 05/03/2017 / 0 Comments

    We are currently experiencing a sitewide DNS issue.  We are investigating and will have an update posted here shortly.  Thank you for your patience while we resolve this issue.

    Best regards,

    Julieanne Blenkhorn

  • Accessing Google Docs from your Groupsite

    Posted by SUSAN / on 02/03/2016 / 0 Comments

    Categories: Managers' Tip, How To

    Google docs can be incorporated into your Groupsite by using a shareable link to the doc.  Here are two options for sharing the Google doc link with your group's members.

    1.  Use a Shared Link module to post links to the Google docs. You can share up to 15 links in one module. If the Google doc link in the module renders a blank page and not the document text, review the Google "Share" settings on the document. You may have to make adjustments to the Share settings so that your Groupsite members can view the document.

    2.  Add a page ..

  • How do we compare?

    Posted by Shaun / on 10/01/2015 / 0 Comments

    How do we compare to other technology companies?

    Most of the time when I am asked this question it is tied to a spreadsheet of features (RSS, Widgets, Open-source, blah, blah blah) they want me to check-off saying if we have each bell and whistle or not.

    How are we different?

    We care.  We are 8 real people working really hard to help groups make things happen.

    Do we have every feature available on the internet?


    Are we going to add that killer app you read about in Wired magazine last month.  

    Don't know.

    Company X has it ..

  • Getting Started (New Members)

    Posted by Diana / on 09/02/2015 / 0 Comments

    New to Groupsites? Here are 5 great tips for getting started:

    1. Add a photo to your Profile.


    2. Join the Discussion.
    Discussion forums are located under COMMUNICATE > "Discussions" sub-tab. Just click the name of the forum you are interested in. You will be able to read and post comments.

    Comments are posted through a Text Editor. Learn more about our text editor, here:

    Some Groupsite Managers allow members to create their own, new Discussion Topics (and not just reply to an existing topic). If this permission is enabled in your Groupsite, you'll see a "Create New Topic" ..

  • Setting File Cabinet Permissions

    Posted by Shaun / on 05/28/2014 / 0 Comments

    In free Groupsites, all users can upload and download files to and from the Groupsite file cabinet.

    There is one Basic Permission control and 1 Premium Permission control that can affect this.

    Permission controls are under the MANAGER tab, then from the "Group Settings" page select Permission Controls.

    Basic Permission Control

    This option can make file cabinet accessibility more open and even allow non-members to down load files.

    This is used by Public Groupsites that want as much access as possible.

    The options are: "Anyone may download", "Only members may download" or "Default - follows Groupsite visibility".

    Premium Permission Control

    The ..

  • Announcing Groupsite Chat

    Posted by Diana / on 09/30/2012 / 0 Comments

    Categories: Feature Spotlight


    We're happy to announce the upcoming launch of Groupsite Chat, a new instant messaging feature, to our platform. Chat allows real-time communication in Chat rooms right inside your Groupsite.  Within the next few weeks, Groupsite Chat will be a standard feature in our Large Team, Collaboration Community, and Enterprise plans. This means that when a Groupsite subscribes to one of these plans in the future, the site will automatically include Chat capability.

    Chat Roll-Out

    Starting on October 2nd, we'll begin rolling out the new Chat capability to Groupsites already subscribed to qualifying plans. To ensure a good experience for ..

  • Groupsite Chat FAQs

    Posted by Diana / on 09/30/2012 / 1 Comment

    Categories: Announcements

    What is Groupsite Chat? 

    Groupsite Chat is a new application in select Groupsite plans. This is new functionality that enables real-time communication and sharing through integrated chat rooms. Members can log-in to a Groupsite to discuss different topics using instant messaging (also known as "Chat"). Each room is its own separate communication channel, and rooms are available at both the main Groupsite and subgroup levels.

    Groupsite Chat also makes Chat archives available to view, search, or export and provides administrative controls for your Chat rooms.


    Are these new features available to my group? Chat will be ..

  • How to Set Your Subscription Preferences

    Posted by Diana / on 03/24/2012 / 0 Comments

    Categories: How To

    Groupsite provides the ability to control your subscription preferences related to key areas of communication in your Groupsite: Private Messages and Discussion Forums. The ability to manage your subscriptions allows you to unsubscribe or control how you stay informed via group communication made using these tools.

    The subscription preference options include:

    • Not subscribed (you will not receive email notification or Groupsite notification)
    • On site (you will not receive email notification but will receive notification within your Groupsite)
    • By email (you will receive the full text of messages/replies, sent directly to your inbox as soon as they are posted, as well as ..


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